These Terms and Conditions set out the rules that apply when you use services provided by Hyper Lucky. They explain our relationship with you, what we expect from players and what you can expect from us while using the site and related services. By registering an account or placing wagers you accept these terms and any additional rules that apply to specific promotions or products.
You are responsible for keeping your account details secure. Use a strong password, protect any device passkeys or biometric logins, and do not share your login with others. Only one account per person is permitted; creating multiple accounts to gain an advantage or to abuse promotions may lead to closure and forfeiture of balances. We may suspend or close accounts where we suspect fraud, collusion, money‑laundering or other prohibited activity.
To use our services you must be at least 18 years old or meet the minimum gambling age required by your local law, whichever is higher. You must comply with local rules on online gambling and may not use the service from jurisdictions where access is prohibited. We reserve the right to restrict access to users from certain countries at any time.
Use the platform lawfully and fairly. You must not use automated systems, exploit software bugs, engage in chip‑dumping, or attempt to manipulate outcomes. Any attempts to reverse charge, use stolen payment methods or otherwise defraud the service will be treated as a serious breach and may be reported to the relevant authorities.
Promotions are subject to separate terms which apply in addition to these general conditions. Some offers may carry wagering requirements, game restrictions, bet size limits during promotional play or maximum cash‑out caps. We monitor activity for bonus abuse and reserve the right to void or reclaim promotional funds where abuse is detected. Always check the individual promotion terms before participating.
We operate a crypto‑only cashier and accept supported cryptocurrencies. Network fees charged by blockchains are payable by you. Withdrawals are processed after security checks and may require verification for large or unusual transactions. We aim to process withdrawals promptly, often within 24 hours once approved, but processing times depend on blockchain confirmation speeds and any additional checks.
We apply sensible withdrawal limits and may pay very large wins in tranches to manage risk. For operational and security reasons we may request identity or source‑of‑fund documents before releasing funds. Refusal to provide requested information may delay or prevent withdrawals.
If you have a question or dispute, contact our support team via live chat or by email at [email protected]. We will investigate and endeavour to resolve matters promptly. If we cannot reach an agreement we will explain next steps; you may seek independent advice where appropriate. Note that use of our service does not create a right to regulatory compensation where the operator is outside a specific national jurisdiction.
We may update these terms from time to time. Material changes will be notified on the site or by email where we hold contact details. Continued use of the site after changes are posted constitutes acceptance of the revised terms. For clarity, HyperLucky is the trading name used for our services and any queries about these terms should be directed to our support team.
