At Hyper Lucky we take safer gambling seriously. We want play to stay fun and under control, so we provide clear tools, guidance and support options to help you manage your account and recognise when to take a break. This page explains the protections we offer and points you to professional help if you need it.
We put player safety first by promoting responsible play, preventing underage use and offering practical controls that let you manage time and spend. We aim to be transparent about limits, privacy and account actions so you can make informed choices about how you use our services.
You can control your activity through features available in your account or via our support team. These include setting deposit and loss limits, session reminders, voluntary time-outs and full self-exclusion. We encourage all players to set at least one control before extended play.
Set daily, weekly or monthly deposit limits to control how much you add to your account. Typical ranges you can choose from start at around £10 and can be increased or decreased on request. Limits are applied in GBP equivalent and can be lowered immediately. To raise limits you may be required to wait a cooling-off period.
Loss limits let you cap the amount you are willing to lose over a chosen period. These limits work alongside deposit controls to reduce impulsive top-ups. If you reach a loss limit, further play will be blocked until the limit resets or you choose to reduce your activity.
Use session reminders to get notified when you have been playing for a set time. You can also apply short breaks from your account (for example 24 hours up to several months) to pause activity without permanently closing your account.
If you feel you need to stop for a longer period, you can request self-exclusion. This blocks access to your account for the chosen duration and prevents you from creating new accounts while excluded. For assistance with self-exclusion contact our support team through the help centre.
Watch for warning signs such as: chasing losses, playing for longer than intended, borrowing money to play, neglecting work or family responsibilities, or feeling distressed about play. If you notice these signs in yourself or someone close to you, consider using our tools or seeking outside help.
Keep to a personal budget, set and stick to deposit and time limits, avoid playing when stressed or tired, and use session reminders. Consider removing saved payment details and avoid chasing losses by taking a break and reviewing your activity.
If you need further support you can contact recognised UK organisations such as BeGambleAware, GamCare and Gamblers Anonymous. These services offer confidential advice, self-assessment tools and treatment options. If you are concerned about immediate harm, contact local healthcare services.
