This Privacy Policy explains how we at Hyper Lucky collect, use and protect personal information when you use our site. We take your privacy seriously and set out below what data we process, why we do it and how you can manage your information when playing with us in the United Kingdom.
We collect a range of information to operate accounts, secure the service and process payments. This includes personal data you provide directly, technical data from your device and transactional records related to deposits, bets and withdrawals.
Personal data covers information you give us when registering or contacting support. Typical items include your name (if provided), email address, date of birth (for age checks where required), and any identity information you choose to supply. Where you prefer anonymous crypto play we still keep the minimum details needed to run your account and respond to enquiries.
We collect device and connection information such as IP address, browser type, operating system, device identifiers and basic location data inferred from IP. We also record authentication information (for example, passkey or biometric prompts) and logs of your activity on the site to detect abuse and maintain security.
Transactional data includes wallet addresses, cryptocurrency transactions, deposit and withdrawal records, casino activity, bet history and any communications about payments. We retain this data to process transactions, prevent fraud and comply with our internal security checks.
We use data to provide and improve our service, to manage your account, to process deposits and withdrawals, to prevent fraud and abuse, and to respond to support requests. We may also use anonymised or aggregated data for analytics and service monitoring. We do not sell your personal information to third parties.
We store your data on secure servers and use standard technical and organisational measures to protect it against unauthorised access. Access to personal data is restricted to staff and service providers who need it to perform their duties. Where appropriate we use encryption for stored data and for transmissions.
We use cookies and similar technologies to make the site work, remember your preferences and support analytics. Some cookies are necessary for account functionality; others help us improve performance and detect suspicious behaviour. You can manage cookie settings through your browser, but disabling essential cookies may affect site functionality.
You have the right to request access to the personal data we hold about you, to ask for corrections to inaccurate information, and to request deletion where we are not required to retain records for legal or security reasons. You may also object to certain processing and ask for restrictions in limited circumstances.
To exercise your rights contact our support team. We will respond within a reasonable time and explain any restrictions that apply. If we cannot fulfil a deletion request because of retention requirements for security or transaction records we will tell you why and how long we will retain the data.
We share data with trusted service providers who help us operate the site, process transactions, run analytics and provide customer support. We may also share information where required by law or to protect our users and systems. Any third party that processes personal data on our behalf is required to keep it secure and use it only for the purposes we specify.
We may update this policy from time to time. We will post a revised version on the site and, where appropriate, notify users. For questions or requests about your personal data contact [email protected].
