Hyper Lucky Responsible Gambling
At Hyper Lucky we take responsible gambling seriously. Our aim is to keep play safe and controlled for everyone who uses our site. We provide clear tools and practical guidance so you can manage how, when and how much you gamble. If you ever feel your play is getting out of hand, we’re here to help and can support steps to limit or pause activity.
Player protection principles
We believe gambling should remain a form of entertainment. That means protecting vulnerable players, promoting informed choices and making it straightforward to control wagering activity. We monitor activity patterns to spot possible harm and we act where necessary to prevent further risk to players.
Activity-control tools
You can take immediate control of your account using the tools available in your profile. These include setting deposit and loss limits, taking short cooling-off breaks, and using self-exclusion. Our support team can also help apply some limits if you prefer not to do this yourself online.
Deposit limits
Players may set daily, weekly or monthly deposit limits at any time. These limits apply across your account and are enforced in your chosen currency. Limits are adjustable, but reductions take effect immediately while increases may be subject to a short waiting period to help prevent impulsive changes.
Loss limits
Loss limits let you cap the total amount you can lose over a set period. These are separate from deposit controls and can be a useful way to manage volatility. If you reach a loss limit, further play will be blocked until the period ends or you choose to reduce your stakes after a cooling-off interval.
Time limits and breaks
You can set session time limits and opt in to reality checks that remind you how long you’ve been playing. For longer breaks, use our account break option to suspend access for a fixed period. Short breaks, such as 24 hours or up to several weeks, are available instantly via your account settings.
Self-exclusion
If you need to stop gambling altogether, self-exclusion is available for a set period or permanently. During self-exclusion your account will be closed and access blocked. Our team will explain the process and can point you to local support services if you need further help.
Signs of problematic behaviour
- Spending more than you can afford or chasing losses
- Playing longer than intended despite wanting to stop
- Neglecting responsibilities or borrowing money to gamble
- Hiding gambling activity from friends or family
Tips for staying in control
- Set and stick to deposit and session limits
- Use reality checks and scheduled breaks
- Decide your budget before you play and treat it as entertainment
- Avoid gambling when tired, upset or under the influence
Professional help and support organisations
If you or someone you know needs specialist help, please contact recognised support organisations in the United Kingdom such as BeGambleAware and GamCare. These charities offer confidential advice, assessments and practical steps to regain control. You can also speak to our support team via live chat for guidance on account tools and self-exclusion options.